Return & Exchange Policy
At POSOne Systems, we strive to provide the highest quality POS and billing solutions to our clients in Dubai and the UAE. Please review our specific policies for software and hardware below.
💻 Software Licenses
Non-Returnable Policy
All software licenses and cloud-based POS solutions are issued for a fixed term of one (1) year. Once a license has been activated and issued to your business, it is non-returnable and non-refundable.
We provide comprehensive demos and consultations prior to purchase to ensure the software meets your business requirements. We encourage all clients to verify feature compatibility before finalizing the license order.
🔌 POS Hardware & Equipment
All hardware equipment supplied by POSOne Systems (including POS terminals, barcode scanners, receipt printers, and cash drawers) comes with a standard one-year warranty against manufacturing defects and technical issues.
Exchange Policy for Technical Issues
If you experience any technical problems with your hardware within the warranty period, we provide the following support:
- • Technical Evaluation: Our local Dubai support team will first attempt to resolve the issue via remote or on-site technical support.
- • Exchange: If the hardware is found to have a technical defect that cannot be repaired, we will exchange the unit for a new or functioning equivalent under the terms of the 1-year warranty.
- • Exclusions: Please note that the warranty does not cover physical damage, liquid spills, or issues caused by unauthorized tampering or electrical surges.
Questions about your equipment?
Our support team is available 24/7 in Dubai to assist with any technical issues or product inquiries.